The Safest Delivery Process –
Generics Hub ensures that your products get delivered to you through a safe and secure process. Upon placing your order, your products will go through a detailed inspection.
- We understand that medicines are a necessity and need to be delivered urgently. Therefore, Generics Hub ensures that your order gets delivered to you at the fastest pace possible.
- If in the worst-case scenario, the delivery becomes impossible, you do not have to worry!! We will contact you and come up with an alternative solution. Don’t worry it’s our duty.
Affordable Delivery Charges –
- Generics Hub provides you fastest delivery at the most affordable prices.
- Additional delivery charges are applied only to certain products and services.
- Before accepting the order, we will inform you of an accurate estimate of the total cost with delivery charges.
Track Your Order –
- Generics Hub provides the option of tracking your order at every stage of the delivery process.
- Once your order has been dispatched, you will receive an email that includes the tracking number and the name of the courier company.
- In case your order has not yet been dispatched, you can contact the customer service department. We will make sure that changes are made and your order reaches your doorstep as soon as possible.
- However, we regret to inform you that we won’t be able to stop the delivery if the order has been shipped.
Delivery to your doorstep –
We assure you that your order will be delivered safely to the primary address provided by you. However, we have clearly outlined in our delivery policy, that we would not be able to redirect the package to the secondary address.
This step has been taken to ensure a swift and convenient experience for our customers. In case, we are unable to ship the order to the provided address, it will be returned to our warehouse.
Product Cancellations –
Are we missing anything?? What about the product cancellation process. Generics Hub is committed to providing the best customer service.
Note:- Our customer service team is available 24*7 to solve all your problems regarding our product and services.
Your order will be canceled only under the following circumstances:
- The product is out of stock
- If the buyer exceeds the maximum quantity allowed to purchase
- Cancellation of an order before dispatch
- Any other disputes and grievances
We always work in the consumers’ interests. Generics Hub provides a full refund or replacement if any item gets damaged or lost in transit.
FAQs (Frequently Asked Questions):
Q.1) Is Generics Huba a licensed online pharmacy?
You will be glad to know that Generics Hub is not only a licensed but a certified online pharmacy. We aim to provide you with the best quality authentic medicines at the most convenient prices.
Q.2) Is my personal information safe with you?
Indeed. Customer security is our topmost priority. Therefore, Generics Hub uses the latest cryptographic security methods to protect your data. We will never disclose your personal information to any third party. So, no need to worry. The purpose of your personal information will be limited to your order placement.
Q.3) Are your drugs safe to consume?
Definitely. Generics Hub ensures you the best quality authentic medicines, approved by FDA. We are a trustworthy brand that understands the significance of your health and well-being.
Therefore, we make sure that the generic and brand versions of a drug contain the same active ingredients. Thus, the risk and benefit factors remain the same.
Q.4) How long does delivery usually take?
Ideally, it takes 10 to 12 business days for delivery to take place once the order is placed.